At Dubai Ghumo, we understand that travel plans may change. We aim to offer fair cancellation terms while covering the basic costs incurred in processing your booking.
All cancellation requests must be sent in writing via email or WhatsApp to our official contact details.
Cancellation will only be considered effective once confirmed by our team in writing.
| Time of Cancellation (Before Departure) | Refund Eligibility |
|---|---|
| 30 days or more | 90% refund |
| 15 to 29 days | 50% refund |
| Less than 15 days | No refund |
| No Show / Same Day | No refund |
Note:
Visa fees, airline tickets, and any non-refundable bookings made on your behalf will not be refunded.
Refunds, if applicable, will be processed within 7 to 14 business days.
For peak season bookings, group tours, or bookings with special discounts, custom cancellation rules may apply (these will be shared during the booking).
In case of cancellation due to visa rejection, only refundable portions (excluding visa fee and service charges) will be returned.
If the trip is postponed instead of canceled, rescheduling charges may apply depending on supplier policies.
If we are forced to cancel your tour due to unforeseen circumstances (e.g., natural disaster, government restrictions, etc.), we will offer an alternative date or a full/partial refund depending on the situation.
